Customer Service



At Maiden, we understand that, big or small, each one of your markets matters. We place you at the forefront of our customer-facing processes, making them straightforward and tailored individually to you and your customers’ needs.

We’re committed to providing a consistent and unified service, wherever you’re based. Therefore, we provide local claims service to your customers in their language for a truly personalised experience. With highly-qualified local claims handlers, we manage customer-orientated service standards. We have over thirty performance indicators in place to ensure your customers receive optimal service.


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Other Services

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Product Development

Operational
Design

Underwriting and Risk Appetite

Campaign
Management

Sales

Reporting

Training