Customer Service

At Maiden, we understand that, big or small, each one of your markets matters. We place you at the forefront of our customer-facing processes, making them straightforward and tailored individually to you and your customers’ needs.

We’re committed to providing a consistent and unified service, wherever you’re based. Therefore, we provide local claims service to your customers in their language for a truly personalised experience. With highly-qualified local claims handlers, we manage customer-orientated service standards. We have over thirty performance indicators in place to ensure your customers receive optimal service.

Contact Us


Other Services


Customer Service

Product Development

Underwriting and Risk Appetite